Sheraton Kona Resort & Spa at Keauhou Bay in Kailua-Kona, HI

78-128 Ehukai StKailua-Kona, HI 96740
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Located on the picturesque lava rocks of the Kona coast on the Big Island, the 22-acre Sheraton Kona Resort & Spa at Keauhou Bay offers contemporary accommodations in an ideal location. Guests can enjoy a dip in the Manta Ray Super Slide and Pool, a treatment at the Hoola Spa, guided tours and activities, a bite or sip from the many on-site restaurants, a workout in the fitness center, and more.

Good To Know

from Ashley, one of our Kailua-Kona Travel Experts
  • Modern rooms include luxe bedding and flat screen TVs.
  • Balconies with ocean views.
  • Multiple on-site restaurants.
  • Outdoor pool with bar.
  • Ho’ola Spa on-site.
  • 1.7 miles from historic Keauhou Bay.
  • 7.3 miles from Hulihee Palace museum.
  • Late check-out time of noon.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Express Checkout
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Hot Tub
  • Bar/Lounge
  • Meeting Facilities
  • Outdoor Pool
  • Room Service
  • Sauna
  • Tennis Court on Property
  • Health Spa/Massage
  • Wedding Services
  • Free Parking
  • Porter/Bellman
  • Security Guard
  • Hair Salon
  • ATM/Banking
  • Concierge Services
  • Patio/Veranda
  • Parking (surcharge)
  • Breakfast (surcharge)
  • Internet Access in Public Areas (surcharge)
  • Pool Table/Billards
  • Poolside Bar
  • Coffee Shop or Café
  • Complimentary Newspapers
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
  • Waterslide
  • Shuttle Services - Limited (free)
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from Sheraton Kona Resort and Spa at Keauhou Bay
Check-In: 3:00pm Check-Out: 12:00pm

Sheraton Kona Resort & Spa at Keauhou Bay is located near the beach in Kailua-Kona's Keauhou neighborhood and close to Kona Country Club, Keauhou Shopping Center, and Kahalu'u Beach Park. Other area points of interest include Captain Cook Monument and Hulihee Palace.

Resort Features.
Sheraton Kona Resort & Spa at Keauhou Bay features a coffee shop/café, a poolside bar, and a bar/lounge. Room service is available during limited hours. The resort serves breakfast each morning (surcharges apply). Recreational amenities include an outdoor pool, a children's pool, a health club, a spa tub, and a sauna. The property's full-service health spa has body treatments, facials, and beauty services. This 4-star property has a business center and offers secretarial services, technology support staff, and limo/town car service. Wireless Internet access (surcharge) is available in public areas. This Kailua-Kona property has 886 square meters of event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. Complimentary shuttle services include an area shuttle which runs to destinations within 3 mi and a shopping center shuttle. Business services, wedding services, concierge services, and tour assistance are available. Valet parking is complimentary. Additional property amenities include a rooftop terrace, a library, and an arcade/game room. This is a smoke-free property. A total renovation of this property was completed in September 2012.

519 air-conditioned guestrooms at Sheraton Kona Resort & Spa at Keauhou Bay feature coffee/tea makers and safes. All accommodations have lanais. Beds come with triple sheeting and premium bedding. Bathrooms feature shower/tub combinations, bathrobes, and hair dryers. In addition to desks and complimentary newspapers, guestrooms offer multi-line phones with voice mail. Televisions have video-game consoles and pay movies. Rooms also include windows that open and electronic check-out. Guests may request a turndown service, in-room massages, and hypo-allergenic bedding. Housekeeping is available daily.

Notifications and Fees:

  • Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • Resort fee: USD 31.25 per accommodation, per night
Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge):
  • Pool access
  • Spa tub access
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Shuttle service
  • Business center/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • In-room coffee
  • In-room bottled water
  • Concierge/valet service
  • Self parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Valet parking fee: USD 6 per night
  • Late check-out fee: USD 85
  • Rollaway bed fee: USD 65 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Policy.
You must present a photo ID when checking in. Your credit card is charged at the time you book. Your reservation is prepaid and is guaranteed for late arrival. Nightly resort fee collected at check-in/out. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.

Reserve Hawaii Customer Reviews

Have you been to Sheraton Kona Resort and Spa at Keauhou Bay? Share your knowledge and be the first to review this.
TripAdvisor Reviews
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Ottawa, Canada
"Wonderful Stay!"
TripAdvisor user rating 5 out of 5
Reviewed January 19, 2019 NEW
We stayed here for 5 days and enjoyed the pool, lounge and nearby beaches. You won't be able to access the beach easily from the property but the hotel has a partnership with the trolley where you can take it into the town. we also rented a car and preferred to just use our car as parking had in and out privileges and the trolley had limited time slots. Make sure you visit Rays on the Bay at least once! The views are great and the food was yummy. we rented bougie boards from the pool shop and had access to them all day. Towels were always easily accessible from the shop as well. Did not appreciate that room service wasn't available as our flight landed around 10pm and we needed food upon check in. We ended up getting snacks from the gift shop and the woman working clearly did not want to be there. all in all, it was lovely trip! we actually ended up getting engaged on the rocks nearby the hotel!! Thank You Sheraton Kona!
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Las Vegas, Nevada
"It works"
TripAdvisor user rating 3 out of 5
Reviewed January 19, 2019 NEW
The rooms need to be updated big time!! That was nothing special but the property is beautiful and the kids loved the pool! We used our points to stay here but still had to pay parking and resort fees which were pretty steep! I would have not been happy at all having to pay those fees after paying for the room with it being in the shape it was in but considering we didn't it was fine for us. The pool really saves this place! The farmers market was really cool too!
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"beautiful location, manta rays!"
TripAdvisor user rating 5 out of 5
Reviewed January 19, 2019 NEW
This is a lovely property right on the ocean. At night it is a Manta Ray viewing area with many boats in front the hotel. You can snorkel and see the Mantas below. The pools are gorgeous. Great kids area and slide, also an adult only pool. Large rooms. Free trolley shuttle to Kona Town.
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"Manage your expectations: Not a 4-star “resort,” and no beach in the area"
TripAdvisor user rating 2 out of 5
Reviewed January 18, 2019 NEW
I was taken aback that this was a Sheraton, and has the word “resort” attached to the property. It’s fine if you are traveling on a budget, but you definitely need a rental car if you stay here. The dining options are below expectations, especially for the price. And a decent beach is a 50 minute drive away. (The trolley takes you to Kailua pier, but it’s not great). The rooms have pretty views, but there isn’t much to do on the property, and you will get stir-crazy very quickly. My friend attempted to get a pedicure, and they turned her away saying they didn’t have the right equipment. For breakfast, Rays on the Bay is pretty much the only option of you don’t want a stale pastry or pre-made breakfast burrito at the Sundry Shop. The only breakfast option at Rays on the Bay is a $30 buffet, which is a terrible value considering the quality of the buffet. I asked the omelette chef for a waffle (waffle iron right beside him), and he gave me a blank stare and said “Sorry, no more batter.” The fruit and other food was not good quality so I paid $30 for an omelette and some coffee. On a positive note, the service (other than my Rays on the Bay breakfast) was pretty decent. Shawn was very nice at the casual pool restaurant (but the food was inedible). And Matthew at the front desk was nice. It’s not the employee’s fault-this seems to be a management (spa, food & beverage) and SPG issue. The hotel needs to be updated badly. I escaped for a night and took an Uber to the Marriott Waikoloa (50 minutes away). It was a world of difference for the same price.
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Puneet N
"This was not good at all!!!"
TripAdvisor user rating 1 out of 5
Reviewed January 15, 2019 NEW
Sheraton is a reasonably big name in the hotel industry. Based on this we booked. The moment we landed we were asked to pay $20/day for parking and $30/day for resort fees. So we paid about $350 on checking in. This is way too much and we were NOT advised in advance during the booking process. I got angry and complained and the manager upgraded us to a corner sea facing room. Was the room good? Not at all!! Just a below par room. The mattress was so soft that I couldn’t sleep properly.. The resort facilities were also below par. The restaurant was extremely expensive and the food was also very poor. What a letdown. We spent about $3000 on this 5 day hotel stay for 2 adults and 1 kid. Would I recommend this. Absolutely not!!!!!
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